FAQ
Frequently asked questions
Straight answers about your Kafal AI assistant: WhatsApp, your website, calls, languages, setup, data and billing. Anything else, ask us on the demo call.
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Your AI assistant
What is the best WhatsApp AI chatbot for businesses in India?
The best WhatsApp AI chatbot answers the questions your customers actually ask (prices, timings, availability, location, how to book) from your own information, in Hindi, Hinglish or English, on the official WhatsApp Business API so your number is never at risk. Your AI WhatsApp Assistant from kafal.ai is built exactly for that: your own personalized AI assistant, trained on your documents and FAQs, replying on your WhatsApp number 24/7 and capturing every enquiry.
Can the AI assistant reply in Hindi or Hinglish?
Yes. Your assistant replies in the language the customer writes in: Hindi, Hinglish, English, Marathi, Tamil, Bengali and 50+ other languages. You give it your information once, in English or Hindi, and it answers everyone in their own language.
Will my WhatsApp number get banned if I use automation?
Not with kafal.ai. Your AI WhatsApp Assistant uses the official Meta WhatsApp Cloud API on your own WhatsApp Business number, which is the approved way to automate WhatsApp. Bans happen with unofficial tools that run a modified WhatsApp app; kafal.ai never uses those.
How do I add an AI chatbot to my website without coding?
You do not need to code. Your AI Web Assistant is added with one script tag, and the kafal.ai team adds it for you during setup. It works on WordPress, Wix, Shopify and custom HTML sites.
What is an AI receptionist, and when will the AI Call Assistant be available?
An AI receptionist answers your business phone line with the same knowledge as your WhatsApp and website assistant. The AI Call Assistant is coming soon; there is no release date yet. Join the waitlist and you will hear first.
How long does setup take, and who sets it up?
Usually one day. After your demo call you share your prices, timings, FAQs and any documents; the kafal.ai team builds your assistant and connects it to your WhatsApp number and website. You do no technical work. Self-serve setup is also available if you prefer.
Where does the AI assistant get its answers from?
Only from what you give it: your documents (PDF, DOCX, TXT), your FAQs and the instructions you set. It does not invent prices or dates. When it does not know something, it says so and captures the customer's name and number so you can follow up.
Can I see the conversations?
Yes. Every conversation from your WhatsApp number and your website assistant appears in your kafal.ai dashboard, labelled by channel, together with the leads your assistant captured.
Is my data safe?
Your documents, FAQs and conversations stay private to your workspace and are never shared with other kafal.ai clients. kafal.ai follows India's Digital Personal Data Protection Act 2023; see our privacy policy for details.
Does it work with my existing WhatsApp number?
Yes. Your assistant runs on your own WhatsApp Business number through the official WhatsApp Business Platform. If the number is currently used in the WhatsApp or WhatsApp Business app, it has to be moved to the platform first; we guide you through that step by step.
Will my number get banned?
No. kafal.ai uses only the official WhatsApp Business Platform from Meta, not unofficial tools or modified apps. Your account stays within Meta's rules, and we help you keep it that way.
What does Meta charge for WhatsApp messages?
Replies to customers who message you first are free from Meta. Meta charges only for template messages that your business starts (for example, a reminder), and bills those directly to your WhatsApp account. Our plans never add a per-message charge.
How long does it take to go live on WhatsApp?
We build your assistant within 1 business day of receiving your documents and FAQs. Going live on WhatsApp also depends on Meta's business verification and number registration, which usually takes a few days; we help you with every step.
Can it reply in Hindi or regional languages?
Yes. Your assistant replies in whatever language the customer writes in: Hindi, Hinglish, English, Marathi, Tamil, Bengali and more.
What happens when it does not know an answer?
It says so politely, asks for the customer's name and number so you can call back, and the conversation appears in your dashboard with the captured details. You can add the missing answer to its knowledge in a minute.
Can I see the conversations?
Yes. Every WhatsApp conversation, with the customer's details, is in your dashboard the moment it happens, and the full transcript is emailed to you when it ends.
Which plan do I need for WhatsApp?
WhatsApp is included from the Pro plan upwards: Pro connects 1 WhatsApp number and 1 website. Max lets you connect up to 10 WhatsApp numbers and 10 websites with 3 assistants and priority support, and Signature is a fully personalized build.
Which websites does it work on?
Any website where you can add a small code snippet: WordPress, Wix, Shopify, Webflow, Squarespace and custom HTML sites. If you prefer, give us access and we add it for you.
Will it slow my website down?
No. The snippet is tiny and loads after your page, and the assistant window itself loads only when a visitor opens it, so your page speed stays as it is.
Can I change the greeting, colours and name?
Yes. Your welcome message, colours, avatar and the assistant's name are yours to set, and you can change them any time from your dashboard.
What does it answer from?
From the documents, price lists and FAQs you give it (PDF, DOCX, TXT or typed in). It does not crawl the web; it answers from your own information, so the answers are yours.
Does it work in Hindi and other languages?
Yes. It replies in the language the visitor writes in: Hindi, Hinglish, English, regional Indian languages and more.
How do I get the leads?
Every captured name and number sits with its conversation in your dashboard, the transcript is emailed to you when the chat ends, and webhooks can send each lead to your own tools automatically.
Can it use live data from my systems?
Yes. With mid-conversation tools it can call your server during a chat (available slots, fees, order status), and with MCP support it can use your own MCP server's tools and data.
Which plan do I need for my website?
The AI Web Assistant is included on every plan, from Starter upwards: Starter covers 1 website. Pro adds 1 WhatsApp number, Max lets you connect up to 10 websites and 10 WhatsApp numbers with 3 assistants, and Signature is a fully personalized build.
When will the AI Call Assistant be available?
It is coming soon; there is no release date yet. Join the waitlist and you will hear first, before anyone else.
What will it cost?
The expected launch price is shown on our Pricing page, with included call minutes per month and a per-minute rate for extra usage. The final price is confirmed at launch.
Will it use my existing phone number?
That is the plan: your business line, answered by your assistant. The exact connection options will be confirmed at launch, and we will set it up for you.
Will it speak Hindi?
Yes. It will speak the language the caller uses, including Hindi, Hinglish, English and regional languages.
Can I listen to the calls?
Yes. Call recordings and transcripts will be in your dashboard, and transcripts will also be emailed to you.
Does joining the waitlist cost anything?
No. The waitlist is free and creates no obligation. We only use your details to tell you when the AI Call Assistant launches.
Can I start with WhatsApp or my website today?
Yes. The AI WhatsApp Assistant and the AI Web Assistant are available now, and the same assistant will later answer your calls too. Book a free demo to see it on your own business information.
What counts as an AI reply?
One AI reply is one message your AI assistant sends to a customer, on your website or on WhatsApp. Messages your customers send are free and are never counted.
What happens if I use all my AI replies?
Your assistant keeps working. Extra replies are charged at ₹499 per 1,000, and you can see your usage at any time in your dashboard.
Which plan is right for me?
Starter if you want your AI assistant on your website only. Pro if you want it on your website and your WhatsApp number. Max if you have several websites or WhatsApp numbers, need more assistants, or want priority support. Signature if you want a fully personalized assistant built around your business, with personal support.
What is a channel?
A channel is where your assistant talks to customers — your website, WhatsApp, and soon phone calls. On each channel you connect your websites or WhatsApp numbers. Starter covers 1 website, Pro adds 1 WhatsApp number, Max lets you connect up to 10 websites and 10 WhatsApp numbers. Your included AI replies are shared across everything you connect.
Can I remove the kafal.ai branding from my website assistant?
Yes, on Max and Signature: white-label means your website assistant shows only your brand, with no kafal.ai line. On Starter and Pro it shows a small "Powered by kafal.ai" line.
Do you charge for WhatsApp messages?
No. Replies to customers who message you first are free. Meta charges separately for template messages that your business starts, and bills those directly to your WhatsApp account.
Is there a free trial?
There is no trial period. Instead, you get a free demo on your own business information before you pay, and a 7-day refund on your first subscription payment.
Can I change or cancel my plan?
Yes. Upgrade at any time; downgrades take effect from your next billing cycle. Cancel at any time from your dashboard or by email, and your access continues until the end of the period you have paid for.
How does yearly billing work?
You pay for 10 months and get 12. The yearly price is billed once a year and works out to two months free compared with paying monthly.
Who sets up my assistant?
We do it for you, usually within 1 business day after you share your documents and FAQs. Going live on WhatsApp also depends on Meta approving your business and number, which can take a few days.
When will the AI Call Assistant be available?
It is coming soon. Join the waitlist and you will hear first; the price shown is the expected launch price.
What languages does it support?
Any language your customer uses: Hindi, Hinglish, English, regional Indian languages and more. Your assistant replies in the language the customer writes in.
Still have a question?
Ask it on a free demo call.
A real person from kafal.ai answers your questions and shows your assistant replying to your own customers' enquiries.