Service Delivery Policy

Kafal AI provides a digital service: a personalized AI assistant for your business, delivered online through our platform. Nothing is shipped physically. There is no courier, no delivery address and no shipping charge. Everything you buy from us (a subscription, credits, setup) is delivered through your dashboard, your WhatsApp Business number, your website and email.

As soon as your payment succeeds through our payment gateway partner:

• you receive a confirmation email with your receipt, your plan details and your next steps; and
• you get access to your dashboard at the login we provide, where you can see your plan, your credits and, once set up, every conversation.

This normally happens immediately. If a payment needs manual verification (for example, a bank transfer, a payment flagged by our payment gateway partner, or an order placed by email), we confirm it and give you access within 24 hours. If you have not heard from us within 24 hours of paying, email [email protected] with your payment ID.

Our setup is done for you. The timeline depends on what you give us and, for WhatsApp, on Meta.

1. You send us your knowledge. Your prices, timings, services, FAQs, documents (PDF, DOCX or TXT) and anything else your assistant should know, plus the tone you want. We ask for this on the demo call or by email right after payment.
2. We build your assistant within 1 business day of receiving your documents and FAQs. We configure it, test it with the questions your customers actually ask, and share a test link so you can try it and ask for changes.
3. AI Web Assistant goes live when you add the code. We give you a short piece of code and instructions for your website platform. Your assistant is live on your site the moment that code is added. If you prefer, give us access to your website and we add it for you.
4. AI WhatsApp Assistant goes live after Meta's steps. Connecting your own WhatsApp Business number through the official WhatsApp Business Platform needs steps that Meta controls: business verification of your Meta Business account, registration of your number and approval of any message templates. We guide you through each step and submit what we can on your behalf, but Meta decides the timing. These steps often take a few days and can take longer if Meta asks for more documents. Your assistant starts replying on WhatsApp as soon as Meta completes them.
5. AI Call Assistant is coming soon and is not delivered under this policy. Joining the waitlist involves no payment and no delivery promise.

Business days are Monday to Saturday, excluding Indian public holidays.

If anything takes longer than this policy says, we tell you by email with the reason and the expected date, and keep you updated until it is done. The most common reasons for delay are documents or website access we have not yet received from you, and Meta's verification or template approval times.

If we cannot deliver the service as promised for a reason within our control, you may ask for a refund under our Refund & Cancellation Policy. For your first subscription payment, the 7-day refund window in that policy applies; where a delay on our side runs past that window, write to us and we will treat the request fairly.

Our Services are available online only, to businesses in India and in any other country where providing them is lawful. Prices are in Indian Rupees. The AI WhatsApp Assistant is available where the WhatsApp Business Platform is supported by Meta. The AI Web Assistant works on any website where you can add a script tag (including WordPress, Wix, Shopify and custom HTML sites). Replies are available in any language your customers write in.

Questions about delivery or setup: email [email protected] or use our Contact page. We reply within 24 hours on business days. Postal address: 45, Mayapur, Batula, Dasoli Block, Chamoli, Uttarakhand 246472, India.