Refund & Cancellation Policy

This policy explains how to cancel a Kafal AI subscription, what is refundable and how long a refund takes. It forms part of our Terms of Service. Plan names and prices are those shown on our Pricing page or in your order at checkout.

• You can cancel at any time; you keep access until the end of the period you have paid for.
• Only the subscription fee of your first subscription payment (monthly or yearly) is refundable, if you ask within 7 days of that payment, once per client or business. We deduct the value of any included credits your assistants already used and any third-party charges incurred on your behalf.
• Credits and credit top-ups are never refundable, used or unused. Renewals, upgrades and add-ons are not refundable after the first 7 days.
• Duplicate or failed payments are refunded in full.
• Approved refunds reach your original payment method within 5 to 7 business days.

You can cancel your subscription at any time, either from the billing section of your dashboard or by emailing [email protected] from your registered email address.

• Cancelling turns off automatic renewal. No further charges are made to your card or UPI e-mandate.
• Your AI assistant, dashboard and any remaining credits stay available until the end of the paid period (the end of the month or year you have already paid for). We do not refund the unused part of the current period, except under section 03.
• When the paid period ends, your assistant stops replying on all channels and your account moves to a read-only state so you can export your data, after which it is deleted as described in the Terms (section 16) and the Privacy Policy.
• You can reactivate at any time before deletion by choosing a plan again.

We want you to be sure kafal.ai is right for your business. So we offer a refund on your first payment, on these conditions:

• What is refundable: only the subscription fee of your first subscription payment, whether you chose a monthly or a yearly plan.
• When to ask: within 7 days of the date of that payment.
• How often: once per client or business. If the same business, owner or registered details start a new account later, the first-payment refund is not available again.
• What we deduct:
  1. the value of any credits included with your plan that were already used by your assistants (for example, replies sent by your AI Web Assistant or AI WhatsApp Assistant), calculated at the credit price of your plan; and
  2. any third-party charges already incurred on your behalf, such as Meta's WhatsApp messaging fees.
• Credits themselves are never refundable, whether used or unused, including any credit top-up you bought in the same period.

When we process the refund, your subscription is cancelled with immediate effect, your assistant stops replying and any remaining credits lapse.

The following are not refundable:

• Renewal payments (the second and every later monthly or yearly charge), and any upgrade or add-on bought after the first 7 days. Cancel before your renewal date to avoid being charged again; our reminder email tells you when that is.
• Credits and credit top-ups, whether used or unused, including credits included in a plan and credits bought separately.
• Custom or setup work beyond the standard setup (for example, a custom website, custom integration work or content writing quoted separately), once the work has started, unless your written quote says otherwise.
• Third-party charges already incurred on your behalf, such as Meta's WhatsApp messaging fees.
• Payments for an account that we have terminated for breach of the Terms of Service, Meta's policies or the law.

Nothing in this policy takes away rights you have under the Consumer Protection Act 2019 or any other law that cannot be excluded by agreement.

If you were charged twice for the same order, or if a payment was deducted from your account but the order failed and you did not receive access, we refund the duplicate or failed amount in full. Email us with the payment ID(s) or your bank statement line and we will confirm the refund within 2 business days of verifying it with our payment gateway partner. Many failed UPI and card payments are also reversed automatically by your bank within a few days.

1. Email [email protected] from your registered email address with the subject "Refund request".
2. Include your business name, the payment ID (from your payment confirmation email or the dashboard) and, optionally, the reason, which helps us improve.
3. We confirm within 2 business days whether the request qualifies and, if so, the amount after any deductions under section 03.

• Approved refunds are initiated through our payment gateway partner within 5 to 7 business days of approval, to the original payment method (the same card, UPI ID or bank account). We cannot refund to a different account or in cash.
• Banks and UPI apps may take a few extra days to show the amount in your account or statement, depending on their own processes.
• If a refund has not appeared after 10 business days from our confirmation, email us with the refund ID we sent you and we will follow up with our payment gateway partner.

• Downgrades (moving to a cheaper plan) take effect at the start of your next billing cycle. You keep your current plan and its credits until then; no partial refund is given for the difference.
• Upgrades (moving to a more expensive plan) take effect immediately, and you pay the difference for the remainder of the current cycle as shown at checkout, or the full price of the new plan from a new cycle, as the dashboard indicates. Upgrade payments are not refundable after the first 7 days of your first payment.
• Switching between monthly and yearly billing takes effect at the next renewal.

Questions about billing, cancellation or a refund: email [email protected] or use our Contact page. We reply within 24 hours on business days. Postal address: 45, Mayapur, Batula, Dasoli Block, Chamoli, Uttarakhand 246472, India.